About the Casino Liv Help Center
Welcome to Casino Liv. Our Help Center is built specifically with Bangladeshi players in mind. Here you'll find detailed guides covering everything from accounts and payments to bonuses, games, the app, and security. We want every member to enjoy a smooth, hassle-free experience.
Our support team speaks Bangla and is available 24/7 on Bangladesh Standard Time. Reach us via live chat, email, or phone — whichever works best for you. We typically respond in as little as 2 minutes.
Deposit & Withdrawal Issue Resolution
Casino Liv supports Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. Deposits are typically credited within just 5 minutes, and withdrawals are processed in up to 15 minutes. If a transaction gets stuck for any reason, follow the steps below:
1
Retrieve Your Transaction ID
Copy the transaction ID (TrxID) from your bKash/Nagad app after making a payment. Providing this to our support team helps resolve issues much faster.
2
Check the Casino Liv Cashier Page
Log in and go to Cashier → Transaction History. If it shows "Pending", please wait 30 minutes.
3
Contact Us via Live Chat
If it takes more than 30 minutes, contact us via live chat with your transaction ID and a screenshot. We guarantee a resolution within 24 hours.
Important:
Casino Liv will never call you directly to ask for your password or OTP. If you receive such a call, please notify us immediately.
Everything You Need to Know About Bonuses & Promotions
Claiming a bonus on Casino Liv involves a few simple conditions. New members can receive a welcome bonus of up to 150% on their first deposit. To claim a bonus:
- Your account must be fully verified (national ID or passport).
- After activating a bonus, you'll need to meet the wagering requirement (typically 30x).
- Only one account may be created per device.
- The deadline to claim a bonus is typically 7 days.
Cashback bonuses are credited to your account automatically every Monday. If you didn't receive one for a particular week, check whether you placed at least ৳500 in bets the previous week — that is the minimum requirement to qualify for cashback.
App & Website Issues
The Casino Liv mobile app runs on Android 7.0 and iOS 13 or later. Loading issues are often caused by an outdated cache or an older version of the app. Here are the most common problems and their quick fixes:
- Page Not Loading: Clear your browser cache or try opening the site in incognito mode.
- App Crashing: Restart your phone, uninstall the app, then reinstall it fresh.
- Live Game Buffering: Use a Wi-Fi or 4G connection. If VPN is enabled, please turn it off.
- Can't Log In: Reset your password and clear your browser cookies.
If the steps above don't resolve the issue, reach out via live chat and share your device model and OS version. Our technical team is ready to help quickly.
Account Security & Identity Verification
Casino Liv uses a two-step verification process to keep every account secure. To fully activate your account after registration, please submit the following documents:
- Front and back photos of your National ID (NID) or passport.
- A recent selfie holding your NID.
- A bank statement or screenshot of your mobile banking transaction (for address verification).
Document verification is usually completed within 24 hours. If it takes longer than 48 hours, email us at support@casinoliv.com. You can always check your verification status in your profile settings.
Warning:
Opening multiple accounts under the same identity may result in all accounts being closed and any accumulated balance being forfeited. Casino Liv strictly enforces a one person, one account policy.
VIP & Loyalty Program
Casino Liv's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn points with every bet, and those points go toward unlocking the next tier. At higher tiers:
- You'll have a personal dedicated account manager.
- Withdrawal limits will increase and processing times will decrease.
- Enjoy birthday bonuses, invitations to exclusive events, and special cashback rates.
- Diamond members receive a personalized monthly rewards package.
You can always check your VIP status and points balance under My Account → VIP Status. For more details, reach out to us via live chat.
Responsible Gaming & Self-Exclusion
Casino Liv believes gaming should always be fun — never a source of stress. We encourage every member to set their own limits. On our platform, you can:
- You can set daily, weekly, or monthly deposit limits.
- You can lock yourself out for a set period of time (cooling-off period).
- Apply for permanent self-exclusion.
- Anytime Responsible Gaming You'll find full details on the page.
If you have any concerns about your gaming, contact our support team right away. We'll help without judgment and make sure the right safeguards are in place.
The Best Ways to Reach Support
There are three main ways to get in touch with Casino Liv. We provide support in Bengali across all channels, and no matter how complex your issue is, we follow up until it's fully resolved.
Live chat is the fastest option — average response time is just 2 minutes. For email, you'll receive a detailed response within 6 hours. Email works best for complex account or technical issues, since you can easily attach screenshots and documents.
